I had already mentioned this

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Ian:What can a translation agency do to prevent complaints from occurring in the first place? Sonya:Solid quality control is of course essential. We adhere to the standard procedure described above, i.e. the two-stage process (translation and proofreading) followed by evaluation. The second essential aspect is the selection of the translation team. Our process for selecting the translators we work with is as strict as our quality control. The translators have to go through a multi-stage process. First, we check whether the translator's qualifications meet our minimum requirements.


We then ask for a test translation, which is then checked by an experienced HK Phone Number proofreader. This gives us a first impression of whether a translator would be suitable for us. He or she will then be given small assignments so that we can gain practical work experience and see how the translations are evaluated by experienced translators. Time management and following project instructions are also important aspects. This selection process for translators helps us a lot in putting together really good and reliable teams. But it's not just about whether someone is a good translator or not. We also want a translator to be a good fit for the content and client they are tasked with working with.




We have already discussed the topic of creative translations, for which you need a certain type of translator. Different requirements then apply to technical translators. We select new translators very carefully so that our customers can rely on the quality. Ian:What other ways are there to avoid mistakes? Sonya:Terminology management is another method to improve translation quality. Only through consistent terminology management can we ensure that the terminology associated with a brand and an industry is used correctly. If a company sells writing instruments and not pens, then this must be consistently reflected in the target languages. And if certain terms should not be translated, this decision can also be saved in the terminology database.